Technical Specialist (Marketing Cloud)

Kawin -

Role Description:

The technical specialist is responsible for understanding business requirements, finding solutions, then design and deliver technical solutions that enable the development of a comprehensive campaign journey as well as utilization of the Marketing Cloud Platform. The new candidate will support a widespan of integration and authentication across multiple platforms, including, but not limited to, customer data platform, marketing cloud, analytics, and other CX and marketing automation tools. In addition, we are looking for a candidate who is passionate about Marketing Technology, self-motivated, detail-oriented, has intellectual curiosity, and contains problem-solving abilities. The successful candidate will be able to communicate and articulate solutions, both written and verbally, in a clear and easy-to-understand way among the internal team and clients.

The candidate will report to the Technical & Solution Lead. Also, the candidate who contains direct experiences with Salesforce Marketing Cloud, Customer 360, or any Saleforce.com is considered preferably.

Role responsibilities:

  • Working with Team Lead and Marketing Cloud Consultant in developing solutions by translating business and marketing challenges into well-designed solutions.
  • Build custom queries, email templates, AMPScript-based dynamic templates, automation jobs, and configure comprehensive customer journeys.
  • Responsible for the iteratively improving Marketing Cloud data model and architecture
  • Extract and understand data relationships from an external system that relate to the Campaign Journey.
  • Design data structure, transform, and query data from an external system to work with Marketing Cloud.
  • Write SQL query to segmentation, transform, aggregate data for journey entry source and report.
  • Plan and design Journey Builder components and implementation.
  • Configure Journey Builder according to the solution designed.
  • Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript, and AMPScript.
  • Implementing automated solutions utilizing Marketing Cloud Server-Side JavaScript (SSJS).
  • Keep updated on the latest Salesforce technology, new release, changes, community, and roadmap.
  • Maintain and document technical processes and marketing automation procedures to business users.
  • Collaborate with the internal team to determine how best to implement the solution.
  • Escalating technical issues to support team or functions.
  • Performs other related duties as assigned or requested.

Qualification & Requirements:

Fundamental Requirements

  • Contains Bachelor's degree in computer science, computer engineering, information technology or related field.
  • 1-3 years of experience as a Marketing Cloud Administrator and/or Developer.
  • Contains a strong knowledge in the area of SQL Query, HTML, CSS, and especially JavaScript.
  • Knowledge in Relational Database, Data Model, Data Management, Data Relationship, Normalization.
  • Contains understanding of Marketing Cloud’s contact data model
  • Obtain direct experience with web service integration (REST/SOAP).
  • Contains experience utilizing Journey Builder with a thorough understanding of Audience Builder configuration
  • Understand the context of complex technology environments and know how to optimize solutions
  • Certified in any Salesforce Marketing Cloud is preferred, but not required.
  • Containing knowledge of Sales Cloud, Service Cloud, Marketing Cloud is a plus.
  • Cooperate with team lead estimation effort, developing a plan, and performing tasks according to the plan.
  • Able to work independently within task guidelines established by management.
  • Perform work based on defined process and provide feedback on process improvements appropriate.

Addition information

At OMG, we offer you

  • The competitive salary and benefits
  • The flexibility of the working environment – home, office, Bangkok, or upcountry – whatever works for you.
  • An inspiring position within a growing industry
  • An open-minded and constructive culture with a spirit of teamwork.
  • Training on any technology platform, skill, methodology, or approach related to work.
  • An incredible team full of passionate and compassionate professionals.

About OMEGA GRIT (OMG)

OMEGA GRIT the CUSTOMER EXPERIENCE (CX) & MARTECH SOLUTION CONSULTANT aiming to help our clients transform the way they do business, marketing, as well as managing a seamless one-to-one customer experience driving their brand and business success in a digital world.

At OMEGA GRIT, we believe in making the most out of technology to serve PEOPLE. To deliver as such, we embrace a human-centered design, a data-focused approach, marketing solutions, and automation driving data-driven customer experience and apply our creativity to design business solutions that not only improve customer experience but also bring a positive impact to the business enabled by the right technology and data.